Warranty Policy
TattooSemi (“we”, “our”, “us”) is committed to providing authentic luxury timepieces and professional after-sales support. This Warranty Policy outlines the coverage, limitations, and procedures applicable to watches purchased from https://tattoosemi.com/.
1. TattooSemi Limited Warranty Overview
Unless otherwise stated, all watches sold by TattooSemi are covered by a TattooSemi One (1) Year Limited Warranty, subject to the terms and conditions described below.
This warranty applies exclusively to watches purchased directly through the TattooSemi website.
2. TattooSemi One-Year Sales Warranty
TattooSemi provides a limited sales warranty on every new watch sold on our website.
- Coverage period: One (1) year from the original date of purchase (“Date of Purchase”)
- Applies to manufacturing defects in materials or workmanship present at the time of sale
- Warranty validity begins on the purchase date shown on the original invoice
This warranty does not replace or extend any manufacturer’s warranty that may accompany certain brand-new timepieces, unless explicitly stated.
3. TattooSemi One-Year Limited Service Warranty
If a warrantied issue arises as a direct result of service work performed by TattooSemi or parts supplied by our authorized technicians, TattooSemi will, at its sole discretion:
- Repair the affected components, or
- Replace defective parts, or
- Correct any service-related workmanship issues
This One (1) Year Limited Service Warranty applies for one year following the completion date of the original TattooSemi service.
After a completed repair or service, the serviced watch will be covered under the TattooSemi service warranty starting from:
- The documented date of in-person collection by the owner, or
- The shipment date from TattooSemi’s service facility
4. Restrictions & Conditions — What Is Not Covered
The TattooSemi Limited Warranty does not cover the following:
- Normal wear and tear
- Damage to parts not serviced by TattooSemi
- Basic battery replacement or routine quartz watch maintenance
- Water damage caused by misuse or failure to follow water-resistance guidelines
- Shock or impact damage
- Abuse, negligence, or improper handling
- Use exceeding the watch’s intended design limits
- Consequential or incidental damages
Additionally:
- Any service, repair, opening of the watch, or modification performed by a third party (other than strap or bracelet changes) will void the TattooSemi warranty, particularly on pre-owned watches
- TattooSemi reserves the sole right to determine warranty eligibility for each claim submitted
5. How to Obtain Warranty Service
To initiate a warranty or service request, please:
- Contact your TattooSemi Client Advisor, or
- Submit a request via our Contact Form on the website
You may be required to provide:
- Proof of purchase
- Order number
- Description of the issue
- Photographs or videos (if applicable)
6. Service Turnaround Time
Watch service and repair timelines vary depending on:
- Brand
- Model
- Nature of the service required
In most cases, warranty repairs are completed within two (2) to three (3) weeks. Once service is completed, a shipping confirmation and tracking number will be sent to the registered email address.
Please note that certain brands or complex repairs may require extended service times.
7. Customer Support
If you have any questions regarding warranty coverage or service procedures, please contact your TattooSemi customer advisor:
Email: support@tattoosemi.com
Website: https://tattoosemi.com/contact